http://faq.snppal.fr/ 2026-10-27T18:19:05+01:00 http://faq.snppal.fr/ http://faq.snppal.fr/lib/images/favicon.ico text/html 2013-06-05T02:26:19+01:00 http://faq.snppal.fr/doku.php?id=itil:understanding_and_utilizing_it_service_management&rev=1370391979&do=diff . ITIL is a expression that's rapidly gaining currency round the IT world. It's often incorrectly called IT governance in fact, by itself, it really isnt this Joyann - Test Wiki . ITIL is just a collection of recommendations that helps organizations apply an IT Service Management culture. However, its increasing reputation reflects the substantial influence it could make on a IT and business performance and the fact, in combination with other frameworks, it is an important ingredient in cre…